Returns & Exchanges Policy

At Seppuku, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to assist with returns and exchanges. Please review our policy below:

Eligibility for Returns & Exchanges
- Items must be returned or exchanged within 20 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Gift cards, sale items, and customized products are final sale and not eligible for return or exchange.

How to Initiate a Return or Exchange
- Email our customer service team or fill out the form at the bottom of this page with your order number and details of the item(s) you wish to return or exchange.
- Once your request is approved, you will receive a Return Authorization (RA) number and instructions for shipping the item back.
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Refunds
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item(s).
- Refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
- Shipping charges from the original order are non-refundable.

Exchanges
- Exchanges are subject to stock availability. If the desired item is unavailable, you may opt for a refund or store credit.
- Follow the steps outlined in the 'How to Initiate a Return or Exchange' section.

Damaged or Defective Items
- Inspect your order upon receipt and contact us immediately if you receive a damaged or defective item.
- We will provide a replacement or full refund, including shipping costs, for damaged or defective items.

Contact Information
- Email: seppukufightwear@gmail.com